Order Processing and Shipping: Please be advised that orders placed over the weekend will be processed on the following business day. We do not ship out or place orders on weekends. Our shipping is restricted to domestic addresses only; we do not offer international shipping, drop shipping, or shipping to third parties. We encourage our customers to check all email inboxes, including Spam and Junk, for order communications.

Shipping Policy and Delivery Requirements: For any orders exceeding $50, an adult signature will be required upon delivery. We highly recommend tracking your order via text message and the email provided at the time of shipment. Please be aware that once an order is marked as delivered by the carrier, we are not responsible for the order, including issues related to non-delivery or theft. In the event that an order is returned to us after failed delivery attempts by the carrier, the customer will be responsible for the reshipping fee. Customers must report undelivered orders within 15 days from the ship date and damaged packages within 24 hours from the delivery date. Beyond these time frames, we are unable to assist with claims for damaged goods with the carrier. For added security, customers may opt for package pick-up from thousands of convenient locations through FedEx or UPS.

Order Placement and Communication: ProNissanParts.com does not accept orders via phone or email this helps to ensure a traceable online record for your order. Communication regarding orders is primarily through email; however, if you require assistance, our representatives are available via 1-833-834-8787. Please expect an update on your order within 24-72 hours of placement.

Special Notes on Shipping and Handling:

• Transit times for all orders do not include additional ordering time required for items not in stock.
• Orders must be placed by 3 pm Central time for next-day receipt of special ordered items.
• In-stock orders ship within 24 hours, though availability on the website does not guarantee immediate shipping or stock availability.
• Expedited shipping does not cover additional transit time for parts ordered from Nissan Warehouses.
• No weekend deliveries for overnight or 2nd-day shipping.
• Oversized shipments may incur additional fees you will be contacted for approval.
• We cannot guarantee transit times for ground and oversized orders.
• Shipping carrier substitutions may occur to help reduce shipping costs.
• In case of back-ordered or discontinued parts, we will endeavor to source alternatives promptly.

Liability and Insurance: We offer an insurance option for shipping; without this, purchases are covered up to $100 based on UPS guidelines. We are not responsible for incidents out of our control, including damages in transit. Customers are required to file claims directly with the carrier for any shipping issues, as this ensures a more efficient resolution process.

Thank you for choosing ProNissanParts.com for your needs. We are committed to providing you with quality service and support.

At ProNissanParts.com, we strive to ensure a seamless and hassle-free shopping experience. However, we understand that there may be occasions when you need to return an item. To assist you in these instances, we have outlined our return policy below. Please read carefully to understand how we can assist you with returns and what conditions apply.

• To begin the return process, please contact us to arrange for returns by emailing us at [email protected]. We aim to respond to all queries within 24-48 hours. It's important to note that no returns will be accepted without a Return Merchandise Authorization (RMA) number. This number is crucial for processing your return efficiently. Please be aware that you will be responsible for any fees associated with your order, such as return freight due to a denied claim.
• We accept returns under specific conditions to ensure that all parts can be restocked and resold. All items must be in a resalable condition and in their original packaging. Please take care not to cover or damage any factory Nissan labels, as returns will be denied if any Nissan label is covered or damaged.
• All core returns must be the factory original part and returned in the original Nissan box. We regret that we cannot accept aftermarket cores, or any core with cut or missing assemblies.
• We cannot accept returns of used parts, installed or tried parts, and electrical parts are not returnable.
• Please be advised that all returns are subject to a 15% restocking fee, and certain terms apply.
• Freight charges are non-refundable, and the return freight costs are the responsibility of the customer. In the case of core returns, the freight is also at the customer's expense.

Return requests need to be made within 30 days of delivery. If you receive a defective part, please reach out to us for your Original Nissan Invoice, which may be used at any local Nissan dealer for warranty claims.

We reserve the right to refuse and return any parts that have been installed, are used, or do not meet the above criteria. By adhering to these guidelines, we can work together to ensure a smooth and efficient return process.

Cancellation Policy

At ProNissanParts.com, we understand that plans can change and you may need to cancel your order, we aim to be as flexible as possible with our cancellation policy to accommodate your needs.

• If your order has not yet been shipped, you are eligible to cancel it without any complications. We are committed to ensuring that the cancellation process is smooth and hassle-free. To initiate a cancellation, please contact our customer service team, who will guide you through the process and provide any assistance you may need.
• Once an order has been dispatched, it is considered to be in the final stages of our delivery process, and we are unable to accept cancellations. This policy is in place because the order is already on its way to you, and intercepting or rerouting it at this stage is not feasible. We kindly ask for your understanding in these situations.
• For items that were specially ordered from the manufacturer upon your request, a cancellation may still be possible if the item has not yet been shipped. However, please be advised that a restocking fee of 15% will be applied to these special orders. This fee is necessary to cover the costs associated with returning the item to the manufacturer and restocking it.

We appreciate your cooperation and understanding regarding our cancellation policy. Our goal is to provide you with the best possible service while managing the logistics of order processing efficiently. If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team.