Parts Ordering Policy

Ordering Process and Communication

Please be advised that for the integrity and traceability of orders, we only accept orders placed through our online platform. This ensures a secure and verifiable record of all transactions. While we value direct communication, we do not process orders via phone or email. However, should you require assistance or have queries, our team is readily available via email, and you can also reach out to us by phone at 1-833-834-8787 for support.

Ordering Deadlines and Special Orders

To accommodate next-day receipt of most special-ordered items, all orders must be finalized by 3 pm Central Time. Orders placed after this cutoff time will be processed on the next business day. In the event an item is out of stock, we will promptly place an order for it and inform you via email about any potential delays. Please note, we communicate exclusively through email for such updates. Delivery times for orders typically range between 3-10 business days, influenced by stock availability and chosen shipping method. For Overnight and Expedited orders, please remember that the transit/delivery time only begins once the item is dispatched from our warehouse.

Part Lookup, Ordering, and Responsibility

Our website and parts catalog are managed and provided by a third-party company. Consequently, we cannot guarantee 100% accuracy. For assistance with part lookup, feel free to contact us either through email or by calling 1-833-834-8787 within our business hours (9-5 Monday through Friday, with limited availability on Saturdays). Providing your vehicle's VIN number greatly enhances the accuracy of your order, ensuring a 95% success rate in obtaining the correct part. The remaining 5% uncertainty stems from external inaccuracies within Nissan's own catalogs, for which we cannot be held responsible.

In case of discrepancies due to catalog inaccuracies or insufficient information provided by the customer, the resolution may involve correcting the order without a price change, adjusting the order with a price change, or, if the part is incorrectly shipped, additional costs and return eligibility will be determined according to our Return Policy. It is crucial to provide detailed information, including the VIN number and specific part requirements, at the time of checkout to avoid any issues.

We strive to ensure accuracy and customer satisfaction. However, please be aware that parts ordered without full comprehension of their compatibility or based on third-party recommendations may not be eligible for return or refund, as outlined further in our Return Policy. We appreciate your understanding and cooperation in providing all necessary information to assist us in serving you better.